and products offered by TWOZONE.
Personal information is important.
TWOZONE is committed to safeguarding personal
privacy. It recognises that individuals have a right to control
how their personal information is collected and used. Providing
personal information is an act of trust and it is taken seriously.
Unless given consent to do otherwise, TWOZONE will only collect
and use personal information as set out below.
Collecting Personal Information
TWOZONE will not collect or monitor any personal
information about an individual without their consent. The only
personal information collected is what has been provided voluntarily.
When a product is purchased or through marketing activities (online,
in a store, over the telephone etc.), personal information may
be requested (such as name and address) in order to service product,
provide upgrades or updated information, and advise of other TWOZONE
products, which may be of interest. No one is obligated to provide
personal information. However, failure to do so may result in
TWOZONE being unable to sell you products and/or provide certain
services including after sales services. TWOZONE policy for collecting
personal information from children under the age of 15 is to seek
the permission of a parent or guardian for the collection of this
Cookies are pieces of information that a web
site transfers to a computer's hard disk for record keeping purposes.
to make use of the website and services as convenient as possible.
Cookies do not themselves personally identify users, although
they do identify a user's browser. Cookies allow TWOZONE to record
how many people are using the different parts of the site. It
may limit the services provided by TWOZONE website.
Using & Disclosing Your Personal Information
Personal Information will be used for the following
- To fulfill obligations under any sale and
purchase contract and/or any other contract between the individual
- To render services related to TWOZONE business
such as warranty or after sales services.
- To provide information about products, service
and/or special offers.
- To obtain opinions or comments about products
- To record statistical data for marketing
For the purpose described above, information
may be shared with TWOZONE group organisations in Australia. Also,
in order to operate the web site or deliver a service, personal
information may also be shared with a service provider, a non-TWOZONE
organisation. TWOZONE recognise the trust with which individuals
provide personal information, and such information will not be
used or disclosed for any other purposed without consent, except
in exceptional cases when disclosure may be required by law or
is necessary to protect the rights or property of TWOZONE, any
TWOZONE organisation, or any member of the public, or to lessen
a serious threat to a person's health or safety.
Contact by TWOZONE
TWOZONE may contact individuals using
the information which was provided in order to:
- Provide information that may be of interest
about upgrades, new TWOZONE products, services, special offers
and other matters that may be of interest.
- To send newsletters.
TWOZONE does not send advertising information
without obtaining prior consent. If an individual receives communications
from TWOZONE which they do not wish to receive, they may remove
their name from the database by contacting TWOZONE on the customer
enquiry email administration@TWOZONE.com.au. Please allow 14 days
for this request to be processed.
Individual's Right of Access
Individuals have the right to review the information
that may be recorded on the TWOZONE database. Information may
be reviewed by contacting TWOZONE on the customer enquiry email
Changing & Deleting the Information Your
Information contained on the database may be
amended by contacting TWOZONE on the customer enquiry email administration@TWOZONE.com.au.
In the same way, a request may be made to delete personal information
and all reasonable steps to delete the information will be made,
except where it is required for legal reasons. Deletion of information
may result in TWOZONE being unable to sell products directly and/or
provide certain services including after sales services
Storage and security of personal information.
TWOZONE will endeavour to take all reasonable
steps to keep secure any personal information recorded, and to
keep this information accurate and up to date. The information
is stored on secure servers that are protected in controlled facilities.
In some cases these facilities may be overseas. TWOZONE employees
and data processors are obliged to respect the confidentiality
of any personal information held by TWOZONE. However, security
of communications over the Internet cannot be guaranteed, and
therefore absolute assurance that information will be secure at
all times cannot be given. TWOZONE will not be held responsible
for events arising from unauthorised access to personal information.
TWOZONE & Links to Other Web Sites
TWOZONE provides links to web sites outside
of the TWOZONE site. These linked sites are not under the control
of TWOZONE, and TWOZONE is not responsible for the conduct of
companies linked to the TWOZONE website.
Problems or Queries
problems or complaints may be directed to the Personal Information
Officer by calling the customer enquiry email administration@TWOZONE.com.au.
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